Refund policy

🚚 Cancellation, Replacement & Refund Policy

At Nilambari.com, your happiness is our top priority! We want you to love every purchase from us. However, if something doesn’t feel right, don’t worry – we’ve got you covered. Check out our policies below for smooth resolutions.

❌ CANCELLATION POLICY:

• If we receive your cancellation request before your order is processed, we’ll cancel it and refund you (minus a small transaction fee) within 7 days.
• If the order has already been processed and shipped, we won’t be able to cancel it.
• Repeated refusal of COD might lead to barring of COD facility without any intimation.

🔄 REPLACEMENT or EXCHANGE POLICY:

• Damaged or Wrong Item? If your item arrives damaged or isn’t what you ordered, contact us immediately after receiving it. We’ll work out the best possible solution! 😊
• Important: Please do not send back any item without consulting us first. If you return the item without confirmation, no refund or replacement will be provided.
• If we’re unable to deliver your original order due to unavoidable reasons, you can choose an alternate item and we’ll ship it to you at no extra cost! 🚚
• If you don’t want an alternate item, we’ll refund you in full with no deductions (Conditions Apply). 💸
• Any shipping charges above what you paid to receive the item from India will be your responsibility for returns.
• Custom-made items are non-refundable.
• Report any damage, stains, or issues within 24 hours of receiving the item. We may ask for pictures to verify.
• In case of an exchange, once we receive the returned item, we’ll send out the new one. Shipping costs for returns are the customer’s responsibility.

💳 REFUND METHODS:

• If you made the payment via Credit/Debit Card or Netbanking, the refund will be processed to the same account within 7-10 working days after refund initiation.

📦 RETURN GUIDELINES:

• Report any issues with your order, packaging, or item right away! Be as detailed as possible when filing a complaint. 📝
• Always use registered airmail or a reliable courier to send back returns, so you have proof of delivery. If the item isn’t delivered to us, we won’t be able to assist.
• Return the item within 7 working days of confirmation. Ensure it’s in its original packaging and condition.
• We will examine the returned items and take necessary steps to prevent similar issues in the future.
• Just like we ensure safe delivery to you, we kindly request you to be careful while shipping the item back to us. 🚀

📹 UNBOXING VIDEO REQUIREMENT:

• We recommend you to make an unboxing video while opening the parcel and inspect the product thoroughly while the video is on. Stop the video only once you are satisfied with your order.
• The unboxing video should start from the point you are opening the parcel. Inspect your order, and show any issues in the video.
• If there is any defect, damage, or if you have received the wrong item, contact us immediately with the unboxing video. This helps us evaluate the issue and make it right.
• Any item damaged during shipping will be replaced immediately – but only if you send us an unboxing video.
• An unboxing video is compulsory to be eligible for the exchange of the product.
• The defect must be clearly visible in the unboxing video to process any replacements or refunds.

💬 For any shipping-related queries, feel free to reach out to us at:
📧 info@nilambari.com